Shipping policy

Effective Date: 02/02/2024

Thank you for choosing Top Family. We want to ensure a smooth and transparent shopping experience for you. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

Orders are typically processed within two business days. Please note that processing time may vary based on product availability, special promotions, or high-demand periods.

2. Shipping Rates

Shipping rates are calculated at checkout and are based on the weight, size, and destination of your order. We offer several shipping options to provide flexibility, and you can choose your preferred method during checkout.

3. Shipping Destinations

We currently ship to addresses within the USA and territories. If you are located outside these areas, please get in touch with us before placing an order to inquire about the possibility of shipping to your location.

4. Shipping Methods

We offer various shipping methods, including standard, expedited, and express options. The estimated delivery time and cost for each method will be displayed during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment through the carrier's website using the provided tracking number.

6. Customs and Import Duties

For international orders, customs and import duties may be applied once the shipment reaches its destination. These charges are the recipient's responsibility and will vary from country to country. Please get in touch with your local customs office for more information.

7. Delivery Issues

If you encounter any issues with the delivery of your order, please get in touch with our customer support or through our Contact Us page on the website. We will do our best to assist you in resolving the matter.

8. Policy Changes

We reserve the right to update or change our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.

By purchasing Top Family, you acknowledge and agree to abide by our shipping policy.

Thank you for shopping with us!